The Operational Terms are often referred to as “bilaterals”. This is because the information does not flow back and forth via a central system such as MOSL’s CMOS but rather bi-laterally between individual Wholesalers and Retailers.

It is down to the participants themselves to agree on how to exchange information, leading to some confusion in the early days of the Open Water programme. Learn how Severn Trent tackled the bi-laterals conundrum with C&C Group.

SWIM Pool Case Study – Bilaterals

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