The Client:     Elexon_logo_white_cmyk

The Project:  TAA Agent

The Performance Assurance Board (PAB) agrees an annual scope of work for Technical Assurance which is set during the approval of the Risk Operating Plan (ROP).  This is done after the BSC Audit Report is published and covers the ‘Performance Assurance Operating Period’ (01 April – 31 March). ELEXON and C&C Group then put together a schedule so as to ensure the scope of works are completed, including all fieldforce related site visits and reporting obligations.

The procurement-which C&C Group won via a competitive tender-was overseen by a BSC Panel, appointed industry observer and the ELEXON Board.


C&C Group as the Technical Assurance Agent (TAA) carries out and delivers inspections of Metering Systems in the GB market. As the TAA agent,  C&C Group has to ensure meters are compliant with all of the functions and responsibilities described in the BSC and any Code subsidiary documents (CSDs).

The Solution:

A key facet of this role, is the C&C Group fieldforce inspection team, where our metering experts attend multiple sites in any given year to  measure and ultimately detect and report on inaccurate metering equipment.

C&C also works closely with Elexon and industry participants (MOPs and LDSOs) to ensure the right measures are then put in place to correct any settlement interrelated errors identified.

The quality and consistency of the work performed by our Metering Inspectors and support staff is core to the integrity of the service. Our Senior Metering Inspector, and all of our Metering Inspectors including the TAA Administrators are dedicated to the delivery of this key service line on behalf of the electricity market.  Each of the employees involved in the TAA support function has a strong sense of responsibility for delivering a high quality service.

What the Client said:

“Just wanted to let you know that your good work has been spread throughout ELEXON via our internal news channel. Excellent job – and now everyone knows it.”

ELEXON, Technical Auditor

 About C&C Group

Being awarded the Technical Assurance Agent contract in 2006 was a key component in achieving our strategic objective of becoming an integral part of the UK’s utility sector, not just a service provider to it. Winning a second term in office in 2012 reaffirmed ELEXONs confidence in C&C Group and the role we perform on its behalf.

In delivering the TAA service, we are proud of our consistently high user satisfaction scores. We have significantly added to the quality, robustness and reliability of the service since becoming the TAA back in 2006 whilst developing the careers of key individuals within our organisation. We believe our ability to retain staff is not only directly beneficial to the delivery of the TAA service but also evidence of a healthy, happy and vibrant organisation.

C&C Group has delivered market-leading business and IT innovation since 1987.  We specialise in utilities across electricity, water and gas including cloud based services. More than a supplier to the sectors in which we operate, we have evolved into the leading service provider and are an integral part of them.






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