C&C Group

Managed & Support Services

C&C Group’s Managed & Support Services is built upon managed business process outsourcing, fully managed hosting, application service provision and ongoing maintenance & support.  It is designed to leave clients free to focus on their core revenue-generative business while we focus on your IT infrastructure.

Blending C&C Group Products, Bespoke Projects and Consulting, with our Managed & Support Services provides all the functional components required to identify, select, configure, implement and transition into production support a fully managed and hosted mission critical enterprise technology solution.

If required by the client, the C&C Group solution is delivered complete with an outsourced business process team servicing the client’s customers with a carefully designed and consistently executed robust suite of standard operating procedures (SOP’s) to the client’s service level agreements (SLA’s).

Given the huge IT challenges facing organisations today there is a compelling logic behind Managed & Support Services outsourcing. Factors such as the recruitment, retraining and retention of staff, the pace of technological change and the scalability of systems, especially for fast growing initiatives, require considerable resources which inevitably detract from the core business.  C&C Group offer a secure and reliable environment for hosting, managing, and operating client solutions.

Our Managed & Support Services will:

• Provide ‘on tap’ technical expertise and IT management
• Provide ongoing hosting, support and maintenance for your systems
• Minimise your requirement for technology experts
• Improve and streamline your IT operations
• Make IT expenditure visible and accountable

The business benefits include:

• Systems and staff that flex to meet your requirements
• Cost savings on capital outlay and human resource expenditure
• Rapid deployment of new technologies
• Increased focus on your core business

Our business process management solutions include:

• Application service provision for business critical processes or the entire IT function
• Remote monitoring and diagnosis of operating systems
• Remote database administration
• Prime contractor responsibility
• Service level agreements
• Disaster recovery
• Remote data centre and network management