Product – WILMA

Key WILMA features

Automated optimisation of appointments schedule management

• One of WILMA’s unique selling points, differentiating it from other appointment management solutions, is its very sophisticated automated appointment scheduling optimisation. This will maximise use of your staff, potentially reducing FTE delivering immediate savings to your organisation.
  
  
• WILMA optimisation takes into account multiple factors, including:
  
  
  • Appointment
    • Whether it is a fixed time appointment or flexible appointment
    • Travel time between appointments, and at the beginning and end of day
    • Appointment geographic location
    • Route optimisation
    
    
  • Workforce
    • Working day start and end location for each workforce staff member
    • Working day start and finish time
    • Working days and non-working days
    • Allows for a combination of home workers and multiple centralised work locations
    • Workforce qualifications to perform various work activities
    • Combinations of single worker activities and team activities
    • Configurable end of day time "buffer"
    
    
  • Work activity
    • Staff qualifications required to undertake the work
    • Work duration

Field staff management

Ensuring that your workforce is gainfully employed is a key to the success of any organisation.

• WILMA maximises and optimises all field staff, whether they work in a team or individually
• WILMA supports all field based activities. Eg. Meter installation, sales staff management, engineering, data collection, fault management and repair

Issuing work

Work schedules can be issued to field staff in advance or upon completion of their current job. Output methods include:

• SMS
• Web service to mobile hand held devices/laptops
• Delimited output for importing into another system
• Email
• Integration with MS Outlook
• Paper

The data that WILMA issues to the workforce is dependent upon your needs. In addition to the appointment location, activity, time and contact details WILMA can issue electronic job notes, task instructions, certifications, engineering drawings, maps & routes automatically to the assigned field worker.

Hand held

WILMA provides hand held capabilities, should you wish to provide a fully electronic end-to-end solution. WILMA will deliver work direct to the mobile device, whether it is a laptop, tablet PDA or suitable mobile phone.

The application forms will manage and record the on site risk assessment, task results and electronic signature. Once the job is complete, the results will be transmitted immediately to the central server.

Integration with industry data and other datasets

WILMA can take data feeds from existing datasets and automatically create an optimised appointment schedule.

Examples include such things as those listed below:

• Map all existing metering points (gas and electricity)
• Sub-sets of metering points can be selected and mapped, showing their geographic location (e.g. All meters of a certain type or age)
• Import additional datasets (e.g. substations for safety audits, sale lead addresses)

Lone worker legislation support & conformance

Lone workers are those who work by themselves without close or direct supervision. WILMA provides Lone worker legislation support and conformance.

Features include:

• One touch "alert", which automatically sends emails & SMS to two pre-configured contacts and also to the two nearest work colleagues. Additionally, GPRS notification is sent to alert of the need for assistance
• Wall mounted monitoring board, showing real time location where staff are, including honing in on anyone who has pressed their ‘alert’ button on their handheld
• Individual and vehicle tracking

Scenario manager

• The WILMA scenario manager allows you to identify the optimum staffing requirements for the volume of work required
• Increase and reduce multiple parameters
• Provides graphical representation of the effect on delivery

Security

• WILMA can force the destruction of all data from a handheld device, in the event that the device it is lost or stolen
• The health of the remote device is monitored by the central WILMA management module, providing warnings and alerts where an issue is detected
• PIN code access

Multimedia

• Supports photo & video
• RFID
• Bar code scanning and capturing

GPS

• Geo-position asset location at the point of installation or maintenance, captured using the internal device GPS
• GPS triangulation with the OS co-ordinates, to determine the precise address where the field staff are/have been

Technology

• Will run on any Windows Mobile v5 or v6
• Will work on almost any device, including pda, smart phone, tablet PC
• Both the desktop application and mobile application has a rich graphical interface
• Updates are automatically deployed to desktop and mobile devices

Route planning optimisation

• Walk/drive route planning & optimisation.
• Fully integrated maps. Office staff can pinpoint a location where work is required should be a non-postal location, automatically capturing the x & y co-ordinates.
• Postal addresses can use an address look-up

Programme management

• Complete work programme management
• Project and task management
• Job programming
• Can take feeds in from external systems (e.g. Fault management system, SAP, customer services system, asset database)
• Equipment management & allocation, standard and dynamic assemblies
• Standard jobs support & PRP

Click here for example uses...