C&C Group

myEnergyInfo is an internet based service specifically designed to assist energy companies engaging directly with customers or potential customers via a direct Internet channel.  It can be used in any situation where you need to obtain information from a manned site, e.g. House, office, etc.

The service replaces or complements both existing return by post services and many site visit situations improving the customer experience, your organisation's efficiency, cost effectiveness, return rates and returns accuracy by offering a unique secure respond by Internet facility.

Uses of the service include Regulatory or internal customer satisfaction returns, 'how did we perform' questionnaires, data cleansing initiatives, emergency must be read situations, routine meter reads, vacant supply on audits, address cleansing, telephone number collection, plot to postal correction and any other data gathering and customer communication exercises.

myEnergyInfo can be used for geographically localised situations, right up to a UK wide communication. Alternatively customer target criteria can be supplied utilising any SUDS based data criteria, e.g. MPAN, MPRN, plot addresses, sites marked as de-energised, meter serial number, meter type, etc.

To download the info sheet, click here.

• Price commitment: myEnergyInfo will be more cost effective than your existing services.

• The service can be customised to suit your needs

• Promotes customer engagement

• Reduces your costs

• Increases productivity and data quality

• UK wide service

• Once the template is set up repeat orders are very simple, quick and economical.

• High return for investment.

• Non time consuming; requires minimal effort.

• Allows you to make better use of valuable resource, and only make site visits where absolutely necessary.

• Best of both worlds - internet and post.

• Frees up manual resource to do what people do best.