C&C Group - competitive advantage through technology


Life Sciences IMS Health Novartis UK Quintiles Innovex LEO Pharmaceuticals Bristol-Myers Squibb AstraZeneca
Utilities Northern Electric Yorkshire Electricity Integrated Utility Services National Grid Company
Transport Eurotunnel Eurostar
Technology Cisco Systems Chello Broadband
Venture Capital Smedvig Capital

Transport

Eurotunnel
Bespoke system development - account customer invoicing system

Eurotunnel operate the Channel Tunnel, running passenger and freight shuttles between the UK and the Continent. Complementary activities include retailing, property development and the sale of fibre optic cables throughout the tunnel. C&C Group has a long relationship with Eurotunnel and played a major role in the their system development and procurement, prior to the tunnel's opening.

We developed this large scale, mission critical system to process all freight customers account invoicing, which represents a large proportion of Eurotunnel's turnover. The system operates in five European languages and seven currencies including the Euro. The system was installed under a fixed price contract and completed on time, to the complete satisfaction of our client.

News...

C&C Group were commissioned to audit the systems and business processes supporting Eurotunnel's B2C direct marketing function. The innovative and wide ranging recommendations from this investigation have triggered a number of initiatives and projects within which C&C continue to play a significant role.

Eurostar
E-business - database system

Eurostar launched their first train service, linking the UK and the Continent, in 1994 and since then have expanded into the package holiday market and parcel distribution services.

C&C Group have a long-term relationship with Eurostar and we played an instrumental role in the introduction of Oracle web delivery technology to the company. We currently perform an independent quality assurance role for Eurostar's, one to one centralised customer database and data warehouse project.

News...

Eurostar have licensed C&C Group's SEAMLESS customer data quality software to cleans, enhance and integrate customer data into a 'single view of the customer' repository supporting their loyalty schema and CRM initiative. SEAMLESS has been customised and embedded into the data streams feeding the customer data warehouse cleansing this crucial data 'in-line'.