Application Support
Our ITIL based service management & application support people are focused on keeping your enterprise platforms, processes and interfaces operating perfectly so that your market share grows, costs reduce, profits increase, and shareholder value is reinforced.
C&C Group's friendly, skilled, trained, and knowledgeable support staff operates an enterprise service-management solution underpinning our client's business operations. We use our in-house support monitoring and issue management system, compliant with ITIL and audited regularly by our ISO9001 certified QMS QA for customer satisfaction.
We take great care to keep the human element in those carefully engineered processes. At C&C Group our customers are a name not a number and we believe that this is one of the reasons that our growth in service management has been so successful in recent years. With your own C&C Group service management account manager dedicated to guaranteeing high customer satisfaction levels, plus our ‘Same Team, Same Time’* SLA commitment you are a face not just another place.
*At C&C Group we are committed to making sure that when you call Support Services with a question which needs 2nd line technical assistance we will despatch your call straight through to the team who originally worked on your product or project. We call this the C&C Group ’Same Team Same Time’ commitment.
- A personalised service
Our application support staff are 100% client-facing and trained during your project to support your system. They are supported by an underlying C&C Group technical support service layer designed to provide accelerated 2nd line support solutions for your questions.
Our client support contracts have dedicated support account managers who have a solid background of technical experience combined with people-facing & problem management skills. Your support service will feel personalised and specific to your company.
Any C&C Group solution (either packaged product, or bespoke and unique to you) ships with a full application support contract. This means you can be certain that your business users will have access to all of the skilled advice and knowledge that they require. |
- The right choice
We think that having the right people available to you during a support call is crucial. Your support is delivered by our friendly support services technicians. They are backed up by one-to-one access from the architect and developers who worked with you to deliver the solution originally.
If you find that you need technology support for an interface, platform or architecture that is already in place then C&C Group is also the ideal partner. We are able to put together support packages based on your requirements rather than offering a 'one size fits all' service.
We can support your current systems for as long as you may need them operational. At the same time we work closely with your business people to design a technology strategy which will update, upgrade and future-proof your IT support solutions with robust & consistent SLA-driven application support deals.
C&C Group not only provides application support, but also services many clients with an integrated and completely end-to-end fully-managed, hosted and supported platform. This is our high-quality 100% turnkey support service outsourcing. You gain fast access to your systems within our secure 24x7 Tier 4 rated data centre facilities. Your users connect to C&C Group infrastructure over secure VPN keeping internal investment low. Furthermore, you benefit from a highly skilled and trained operational applications management team who are available 24x7, keeping your headcount low. |
- Go to market
C&C Group application support contracts and outsourced technology solutions are all specifically designed to give you the confidence to go to market fast.
You do so in the knowledge that you are fully supported and prepared for rapid business growth and customer expansion. This is because our SLAs are designed specifically for your requirements in partnership with your business management teams. This guarantees that we have your business totally supported for any operational scenario you might encounter.
You can read positive feedback from existing application support customers in the client satisfaction surveys provided in this site. Alternatively we can connect you with an existing C&C Group support services client. This means you can have a direct and frank discussion with a business already benefiting from C&C Group's commitment to long-term application support.
Our application, solution and business process support services fuel the engine-room for C&C Group's many long-term customer relationships. These are built upon years of repeat business delivering dynamic support services which get better, faster, more cost-effective and more innovative year after year. |
