C&C Group

Address Data Quality Management (ADQM) is C&C Group’s complete, comprehensive closed-loop address data quality management system, managing address records from birth to death.

ADQM utilises industry reference datasets such as Post office Address File (PAF), PAF Not Built Yet, PAF Just Built, Ordnance Survey, National Land and Property Gazetteer (NLPG) or any other comprehensive address dataset.

Following a government initiative, Ordnance Survey and the National Land and Property Gazetteer are to join forces next year to produce a new, nationally available commercial address data set called GeoPlace.  C&C Group will be working with the new OS/Local Government group joint venture to incorporate this new data source into ADQM.

To download the info sheet, click here.

Some of the key features of ADQM:

• Full embedded continuous in line solution
• Auto update on PAF/OS/NLPG adjustments
• Plot to postal analysis, resolution & support
• New connections process integration
• Supports Just In Time MPAN/MPRN generation
• Best of breed address match
• Monthly PAF/OS/NLPG updates
• Optional additional commercial databases
• Automated output file generation for DB01 & DB02 flows to update MPRS
• Batch load control & management
• Fully Standard Address Format (SAF) compliant (MAP09)
• Profile class segmentation
• Reporting capabilities
• Administration and configuration
• Site inspection support
• Web console for browsing manual adjustments
• Staff dead time utilisation

Benefits of enhanced customer and address data quality include:

• Makes sure that your customer and asset addresses are always up to date

• Improves the accuracy and quality of the address

• Auto corrects spelling mistakes

• Fully configurable, allowing you to retain customer vanity address elements

• Increases productivity

• Improves customer service and customer experience

• Improve Regulatory compliance

• More effective and faster customer communication

• More effective marketing

• Lower direct marketing costs

• Key to effective CRM

• Key to effective CLM

• Revenue protection

• Credit control

• Customer security and safety

• Route planning and optimisation

• Better resource planning and deployment

• Lower fuel costs

• Higher return on investment

• IVR

C&C Group ADQM implementations:

• UK Power Networks (since 2006)
• Scottish Power (since 2009)